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AGENTS & BROKERS: Questions & Answers

This page is intended to address the questions you may have regarding the California resident applicant's requirement to first pass the qualifying license examination and for the completing the California Department of Insurance's (CDI) FLASH Online Application Service. If you need additional assistance, please contact the Producer Licensing Bureau at (800) 967-9331.

1. I am a California resident applicant, do I have to pass my license examination before I can submit the Fast Licensing Application Service is Here (FLASH) application?

Effective November 13, 2012 the California Department of Insurance (CDI) now requires California resident applicants to first pass the qualifying license examination prior to submitting their license application.

This change affects California residents applying for any license in which an examination is required (i.e., life, accident and health, property, casualty, personal lines, limited lines automobile, and life limited to funeral and burial expenses). CDI's online application service Fast Licensing Application Service is Here (FLASH) now requires applicants to enter a unique 12-digit identification number which is located on the upper left corner of the passed examination letter. FLASH only allows the application to be submitted if the applicant enters the correct identification number and has passed the examination, not just scheduled the examination. Consequently, for an application to be accepted, the applicant's identification number entered must be identical to the identification number that is stated on the passed examination letter.

The identification number consists of the applicant's last four digits of his or her social security number (e.g., 7777), followed by the two-digit birth month (e.g., 01), followed by the two-digit birth day (e.g., 02), and finally, the four-digit birth year (e.g., 1963). In this example, the 12-digit identification number would be 777701021963. The online application service will only allow the application to be submitted if the identification number is correct and you passed your license examination.

2. I am a California non-resident applicant, how do I complete the California ID that is on the first page of the Fast Licensing Application Service is Here (FLASH) application?

If you are not required to pass a qualifying license examination, California non-resident and other license applicants are to press the "NEXT" button to complete the Fast Licensing Application Service is Here (FLASH) application.

3.  I have additional questions about the new application process that requires California resident applicants to first pass their license examination.  Do you have a Frequently Asked Questions page on CDI's website?

Yes, the New Application Process - First, Pass Your Examination, Frequently Asked Questions is available on CDI's website.

4.  How do I access the Internet FLASH (Fast Licensing Application Service is Here) Online Application?

The applicant may log onto the CDI Web site at www.insurance.ca.gov. Go to the Industry section and select Producer Online Services in the left navigation. Then select Insurance License Application Information which will list a link to the FLASH Online application Service.

5.  What credit cards may I use to pay for the license application and examination fees? 

The FLASH Service accepts American Express, VISA, or MasterCard credit cards or debit cards with the VISA or MasterCard logo.

6.  How soon after submitting the FLASH online application will I receive confirmation that the California Department of Insurance received the application?

Within 24 hours, the CDI will send an e-mail to the applicant that confirms the online application was successfully submitted.

7. I have additional questions about the new application process that requires California resident applicants to first pass their license examination. Do you have a Frequently Asked Questions page on CDI's website?

Yes, the New Application Process - First, Pass Your Examination, Frequently Asked Questions is available on CDI's website. 

8. I noted that there is a Checklist at the end of the application, what is this page to be used for?

The Checklist certifies that the applicant filed the FLASH online application with the CDI. The Checklist may list required documents that needed to be mailed to the CDI. Listed below are the procedures to use the Checklist for resident and non-resident applicants.

If you are a California resident passes the examination, the Checklist and any required documents must be mailed to CDI at the address noted below. These documents are required to be received by the CDI before the insurance license can be issued.

California Department of Insurance
Attention: Resident FLASH Application
320 Capitol Mall
Sacramento, CA 95814-4309

If you are a California non-resident, you are required mail the document before the scheduled examination date on the Checklist, the Checklist and the documentation must be mailed to the CDI at the following address:

California Department of Insurance
Attention: Non-resident FLASH Application
320 Capitol Mall
Sacramento, CA 95814-4309

9.  What are my fingerprint requirements if I use the FLASH service to submit my application?

California resident and some non-resident applicants are required to submit fingerprint impressions. Please review the following links and information on the required fingerprint procedures.

Fingerprint Requirements for resident applicants:

At the time the applicant takes the license examination at the designated examination site, the applicant may have fingerprint impressions made. 

Fingerprint Requirements for non-resident applicants:

All applicants who submit an Individual Application, form LIC 441-9 for an insurance license in the State of California are required to file fingerprint impressions. These fingerprint impressions must be taken by a law enforcement agency (e.g., police department, sheriff's office) on a standard FBI  fingerprint card (FD 258). The fingerprint card is available from the law enforcement agency that you contact to do the printing. 

The Fingerprint card along with a check in the amount of $58.30 made payable to Accurate Biometrics, the vendor processing the fingerprints, must be mailed directly to:

Accurate Biometrics
455 Capitol Mall, Suite 233
Sacramento, CA 95814

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