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CONSUMERS: Life Insurance Complaint Composite Page
'06 Rank Company Name 2006 Mean Policies in-force Justified Complaint Ratio Number of Justified Complaints
2006 2005 2004 2006 2005 2004
1 STATE FARM LIFE INS. CO. 557,491 0.0 0.0 0.2 0 0 1
2 NEW YORK LIFE INS. CO. 500,470 0.0 0.4 0.0 0 2 0
3 METROPOLITAN LIFE INS. CO. 410,364 0.0 0.2 0.2 0 1 1
4 FARMERS NEW WORLD LIFE INS. CO. 376,052 0.0 0.3 0.3 0 1 1
5 NORTHWESTERN MUTUAL LIFE INS. CO. (THE) 277,790 0.0 0.0 0.0 0 0 0
6 GLOBE LIFE AND ACCIDENT INS. CO. 275,424 0.0 0.7 0.0 0 2 0
7 GERBER LIFE INS. CO. 217,526 0.0 0.0 0.0 0 0 0
8 TRANSAMERICA OCCIDENTAL LIFE INS. CO. 195,189 0.0 2.5 0.0 0 5 0
9 MASSACHUSETTS MUTUAL LIFE INS. CO. 112,328 0.0 0.9 0.0 0 1 0
10 VALLEY FORGE LIFE INS. CO. 110,866 0.0 0.0 1.0 0 0 1
11 LINCOLN BENEFIT LIFE CO. 109,860 0.0 3.0 0.0 0 3 0
12 BC LIFE & HEALTH INS. CO. 101,936 0.0 0.0 0.0 0 0 0
13 USAA LIFE INS. CO. 80,088 0.0 0.0 0.0 0 0 0
14 JACKSON NATIONAL LIFE INS. CO. 78,373 0.0 1.2 0.0 0 1 0
15 NEW YORK LIFE INS. AND ANNUITY CORP. 77,826 0.0 1.3 1.4 0 1 1
16 CHASE INS. LIFE AND ANNUITY CO. 72,566 0.0 0.0 1.4 0 0 1
17 AAA LIFE INS. CO. 69,461 0.0 0.0 2.1 0 0 1
18 MIDLAND NATIONAL LIFE INS. CO. 66,876 0.0 0.0 0.0 0 0 0
19 PRINCIPAL LIFE INS. CO. 66,119 0.0 0.0 0.0 0 0 0
20 UNION SECURITY INS. CO. 64,483 0.0 0.0 0.0 0 0 0
21 PACIFIC LIFE INS. CO. 60,978 0.0 1.6 1.7 0 1 1
22 BANNER LIFE INS. CO. 57,348 0.0 3.7 4.1 0 2 2
23 GREAT-WEST LIFE & ANNUITY INS. CO. 56,122 0.0 0.0 0.0 0 0 0
24 REASSURE AMERICA LIFE INS. CO. 54,687 0.0 3.3 1.5 0 2 1
25 PROTECTIVE LIFE INS. CO. 54,683 0.0 0.0 1.8 0 0 1
26 LINCOLN NATIONAL LIFE INS. CO. (THE) 53,229 0.0 2.2 0.0 0 1 0
27 PHYSICIANS LIFE INS. CO. 52,551 0.0 0.0 1.7 0 0 1
28 GOLDEN STATE MUTUAL LIFE INS. CO. 51,022 0.0 0.0 0.0 0 0 0
29 MONUMENTAL LIFE INS. CO. 50,841 0.0 1.9 3.7 0 1 2
30 AMERICAN NATIONAL INS. CO. 216,604 0.5 0.0 0.0 1 0 0
31 PRUDENTIAL INS. CO. OF AMERICA (THE) 502,698 0.6 0.2 0.4 3 1 2
32 UNITED INS. CO. OF AMERICA 165,135 0.6 0.6 2.4 1 1 4
33 PRIMERICA LIFE INS. CO. 314,004 0.6 0.3 0.0 2 1 0
34 JOHN HANCOCK LIFE INS. CO. 124,907 0.8 0.8 0.7 1 1 1
35 WESTERN RESERVE LIFE ASSURANCE CO OF OHIO 123,586 0.8 0.0 0.9 1 0 1
36 UNITED OF OMAHA LIFE INS. CO. 118,095 0.8 0.0 0.0 1 0 0
37 AXA EQUITABLE LIFE INS. CO. 117,906 0.8 0.8 0.8 1 1 1
38 AMERICAN INCOME LIFE INS. CO. 109,936 0.9 0.0 0.0 1 0 0
39 AMERICAN GENERAL LIFE INS. CO. 328,570 0.9 1.3 1.8 3 4 5
40 WEST COAST LIFE INS. CO. 101,198 1.0 2.2 3.6 1 2 3
41 FIRST COLONY LIFE INS. CO. 191,357 1.0 0.5 0.0 2 1 0
42 PRUCO LIFE INS. CO. 87,329 1.1 0.0 0.0 1 0 0
43 ALLSTATE LIFE INS. CO. 131,736 1.5 2.1 1.4 2 3 2
44 FIRST PENN-PACIFIC LIFE INS. CO. 58,699 1.7 0.0 0.0 1 0 0
45 CONSECO LIFE INS. CO. 94,457 2.1 4.0 2.8 2 4 3
46 AMERICAN GENERAL LIFE AND ACCIDENT INS. CO. 138,638 2.2 0.0 0.7 3 0 1
47 OM FINANCIAL LIFE INS. CO. 98,910 3.0 8.0 7.2 3 7 5
48 RELIASTAR LIFE INS. CO. 64,864 3.1 0.0 1.4 2 0 1
49 HARTFORD LIFE AND ANNUITY INS. CO. 59,162 3.4 5.3 1.9 2 3 1
50 COLONIAL LIFE & ACCIDENT INS. CO. 57,718 3.5 0.0 0.0 2 0 0


Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 mean policies in force.

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