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CONSUMERS: Homeowners Complaint Composite Page
06 Rank Company Name 2006 Approx. Exposure Count Justified Complaint Ratio Number of Justified Complaints
2006 2005 2004 2006 2005 2004
1 FIRST AMERICAN SPECIALTY INS. CO. 751,059 0.0 3.7 6.5 0 4 8
2 RESIDENCE MUTUAL INS. CO. 69,309 0.0 0.0 0.0 0 0 0
3 FIRST AMERICAN PROPERTY & CASUALTY INS. CO. 65,975 0.0 0.0 0.0 0 0 2
4 FIRST NATIONAL INS. CO. OF AMERICA 42,056 0.0 0.0 5.1 0 0 2
5 WAWANESA GENERAL INS. CO. 29,742 0.0 3.4 3.6 0 1 1
6 CALIF. CASUALTY INS. CO. 25,682 0.0 0.0 0.0 0 0 0
7 UNIGARD INDEMNITY CO. 20,131 0.0 0.0 5.3 0 0 1
8 AMCO INS. CO. 189,459 0.5 2.2 2.2 1 4 4
9 STATE FARM GENERAL INS. CO. 1,686,683 0.5 1.9 1.4 9 31 23
10 USAA CASUALTY INS. CO. 157,809 0.6 0.7 0.7 1 1 1
11 AMERICAN SECURITY INS. CO. 129,636 0.8 1.4 4.5 1 1 4
12 KEMPER INDEPENDENCE INS. CO. 73,953 1.4 1.5 0.0 1 1 0
13 SAFECO INS. CO. OF AMERICA 144,979 1.4 4.1 7.0 2 6 11
14 SAFECO INS. CO. OF ILLINOIS 67,508 1.5 1.5 1.3 1 1 1
15 AMERICAN MODERN HOME INS. CO. 64,188 1.6 17.2 8.0 1 7 3
16 INTERINS. EXCHANGE OF THE AUTOMOBILE CLUB 416,661 1.7 1.6 2.2 7 6 8
17 HARTFORD CASUALTY INS. CO. 52,578 1.9 0.0 2.5 1 0 1
18 UNITED SERVICES AUTOMOBILE ASSOC. 205,623 1.9 1.0 0.5 4 2 1
19 PACIFIC SPECIALTY INS. CO. 97,921 2.0 5.3 10.1 2 6 13
20 CIVIL SERVICE EMPLOYEES INS. CO. 44,096 2.3 0.0 0.0 1 0 0
21 FOREMOST INS. CO. GRAND RAPIDS, MICHIGAN 129,403 2.3 1.0 0.0 3 1 0
22 ALLSTATE INS. CO. 1,073,398 2.3 4.9 4.9 25 54 55
23 CALIF. STATE AUTOMOBILE ASSOC. INTER-INS. BUREAU 449,089 2.4 2.4 1.8 11 10 7
24 MERITPLAN INS. CO. 40,577 2.5 4.9 9.4 1 2 3
25 LIBERTY MUTUAL FIRE INS. CO. 160,335 2.5 2.0 7.1 4 3 8
26 CENTURY-NATIONAL INS. CO. 158,826 2.5 4.0 6.1 4 7 13
27 MERCURY CASUALTY CO. 270,124 2.6 4.1 10.6 7 10 23
28 STANDARD FIRE INS. CO. (THE) 38,020 2.6 5.7 6.2 1 2 2
29 ALLIED PROPERTY AND CASUALTY INS. CO. 96,751 3.1 6.0 5.2 3 6 5
30 FIRE INS. EXCHANGE 1,388,958 3.4 3.7 4.3 47 50 55
31 TRAVELERS PROPERTY CASUALTY INS. CO. 118,168 3.4 7.5 6.3 4 8 6
32 NEIGHBORHOOD SPIRIT PROPERTY AND CASUALTY CO. 56,784 3.5 1.8 5.5 2 1 3
33 CALIF. CAPITAL INS. CO. 80,071 3.7 7.5 1.3 3 6 1
34 HARTFORD UNDERWRITERS INS. CO. 79,865 3.8 3.9 9.3 3 3 7
35 CALIF. CASUALTY INDEMNITY EXCHANGE (THE) 23,083 4.3 11.2 0.0 1 1 0
36 AMERICAN RELIABLE INS. CO. 45,096 4.4 5.0 10.1 2 2 4
37 AMEX ASSURANCE CO. 22,293 4.5 9.7 12.2 1 2 2
38 FARMERS INS. EXCHANGE 124,078 4.8 4.2 3.7 6 6 6
39 EMPIRE FIRE AND MARINE INS. CO. 20,381 4.9 6.2 0.0 1 1 0
40 MID-CENTURY INS. CO. 18,108 5.5 0.0 18.2 1 0 1
41 AMICA MUTUAL INS. CO. 18,087 5.5 5.7 0.0 1 1 0
42 NATIONWIDE MUTUAL FIRE INS. CO. 17,948 5.6 0.0 23.2 1 0 4
43 ASSOCIATED INDEMNITY CORPORATION 34,239 5.8 0.0 2.7 2 0 1
44 FIREMAN S FUND INS. CO. 48,524 6.2 2.1 4.2 3 1 2
45 FIDELITY NATIONAL INS. CO. 63,461 6.3 5.7 0.0 4 3 0
46 FEDERAL INS. CO. 15,819 6.3 6.3 7.5 1 1 1
47 BALBOA INS. CO. 75,650 6.6 12.9 8.6 5 7 3
48 TOPA INS. CO. 25,532 7.8 15.2 13.2 2 4 5
49 NEWPORT INS. CO. 33,195 12.0 17.9 21.2 4 6 7
50 HOMESITE INS. CO. OF CALIF. 23,907 16.7 28.2 11.2 4 6 2


Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.

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