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CONSUMERS: Auto Complaint Composite Page
'06 Rank Company Name 2006 Approx. Exposure Count Justified Complaint Ratio Number of Justified Complaints
2006 2005 2004 2006 2005 2004
1 CALIF. CASUALTY INDEMNITY EXCHANGE (THE) 149,688 0.7 1.9 0.0 1 3 0
2 WAWANESA GENERAL INS. CO. 291,306 0.7 0.7 0.8 2 2 2
3 WAWANESA MUTUAL INS. CO. (THE) 107,497 0.9 0.0 0.9 1 0 1
4 UNITED SERVICES AUTOMOBILE ASSOCIATION 425,030 1.2 1.9 0.5 5 8 2
5 STATE FARM MUTUAL AUTOMOBILE INS. CO. 2,927,730 1.2 1.6 1.5 36 45 43
6 ALLSTATE INDEMNITY CO. 1,450,144 1.4 1.8 1.5 20 24 18
7 INTERINS. EXCHANGE OF THE AUTOMOBILE CLUB OF SO. CALIF. 1,995,000 1.4 1.6 1.1 28 31 20
8 CALIF. STATE AUTOMOBILE ASSOCIATION INTER-INS. BUREAU 1,775,345 1.5 2.4 0.9 27 43 17
9 USAA CASUALTY INS. CO. 384,742 1.6 0.8 0.8 6 3 3
10 ALLIED PROPERTY AND CASUALTY INS. CO. 114,410 1.7 5.4 3.7 2 6 4
11 VIKING INS. CO. OF WISCONSIN 217,557 1.8 4.1 2.6 4 10 7
12 PROGRESSIVE WEST INS. CO. 292,908 2.0 5.6 4.0 6 14 9
13 AMCO INS. CO. 145,904 2.1 1.6 1.6 3 2 2
14 MERCURY INS. CO. 1,546,940 2.2 2.7 2.6 34 40 36
15 ALLSTATE INS. CO. 538,247 2.2 3.1 3.0 12 18 18
16 21ST CENTURY INS. CO. 1,246,979 2.4 3.6 2.5 30 51 36
17 CALIF. AUTOMOBILE INS. CO. 165,592 2.4 3.4 2.8 4 5 4
18 LIBERTY MUTUAL FIRE INS. CO. 285,996 2.4 2.7 3.7 7 7 8
19 EXPLORER INS. CO. 78,952 2.5 2.5 1.5 2 1 1
20 MERCURY CASUALTY CO. 413,390 2.7 4.9 3.8 11 21 16
21 PROGRESSIVE CHOICE INS. CO. 254,026 2.8 3.9 5.8 7 8 9
22 KEMPER INDEPENDENCE INS. CO. 66,853 3.0 3.2 4.0 2 2 2
23 ANCHOR GENERAL INS. CO. 62,627 3.2 3.1 2.6 2 2 1
24 PERMANENT GENERAL ASSURANCE CORPORATION 80,133 3.7 5.0 6.5 3 4 5
25 AMEX ASSURANCE CO. 183,867 3.8 4.8 5.9 7 8 8
26 FARMERS INS. EXCHANGE 1,630,248 4.0 4.9 4.8 65 95 95
27 QBE INS. CORPORATION 83,747 4.8 5.1 5.4 4 4 3
28 MERITPLAN INS. CO. 62,516 4.8 0.0 0.0 3 0 0
29 GOVERNMENT EMPLOYEES INS. CO. 208,070 4.8 4.0 1.5 10 8 3
30 NATIONAL GENERAL INS. CO. 204,548 4.9 4.9 2.5 10 10 5
31 GEICO GENERAL INS. CO. 365,110 4.9 4.1 2.0 18 13 6
32 STANDARD FIRE INS. CO. (THE) 98,009 5.1 11.8 7.6 5 11 7
33 HUDSON INS. CO. 160,421 5.6 11.0 39.8 9 15 30
34 HARTFORD CASUALTY INS. CO. 83,866 6.0 5.8 6.7 5 4 4
35 NATIONWIDE MUTUAL INS. CO. 98,804 6.1 7.4 5.2 6 8 6
36 COAST NATIONAL INS. CO. 277,131 6.1 9.1 9.6 17 31 39
37 HARTFORD UNDERWRITERS INS. CO. 200,991 6.5 9.0 6.3 13 17 11
38 GEICO INDEMNITY CO. 135,934 6.6 4.5 5.2 9 5 5
39 MID-CENTURY INS. CO. 392,532 6.6 5.8 0.0 26 1 0
40 GEICO CASUALTY CO. 43,325 6.9 13.2 2.9 3 5 1
41 ESURANCE PROPERTY AND CASUALTY INS. CO. 95,328 7.3 8.4 2.3 7 5 1
42 WESTERN UNITED INS. CO. 94,150 7.4 6.5 3.7 7 7 4
43 FINANCIAL INDEMNITY CO. 86,099 8.1 15.3 15.0 7 15 17
44 UNITRIN DIRECT INS. CO. 46,188 8.7 9.8 15.6 4 4 4
45 METROPOLITAN DIRECT PROPERTY AND CASUALTY INS. CO. 103,798 9.6 4.1 10.8 10 4 9
46 GRANITE STATE INS. CO. 326,227 10.1 16.2 12.6 33 40 24
47 INFINITY INS. CO. 569,171 10.2 14.1 9.9 58 73 46
48 SAFECO INS. CO. OF AMERICA 152,767 10.5 4.5 4.1 16 15 13
49 LINCOLN GENERAL INS. CO. 95,395 19.9 44.2 43.9 19 29 32
50 AMERICAN INTERNATIONAL INS. CO. OF CALIF., INC. 72,078 34.7 18.1 10.9 25 18 6


Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.

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