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Consumers: Individual Life Complaint Composite Page

50 Large Individual Life Insurers Licensed to Conduct Business in California - Ratio for Complaint Years 2012, 2011 and 2010

This Individual Life Composite report is also available in PDF format which prints the report on one page. If you do not have an Acrobat Reader, please visit our Free Document Readers page.

'12 Rank

Company Name

2012
Mean
Policies
In-Force

Justified Complaint Ratio

Number of Justified Complaints

2012

2011

2010

2012

2011

2010

1

NORTHWESTERN MUT LIFE INS CO

293,759

 

0.0

0.3

1.1

0

1

3

2

RELIASTAR LIFE INS CO

126,762

0.0

1.7

2.9

0

2

3

3

USAA LIFE INS CO

111,453

0.0

0.9

0.0

0

1

0

4

IA AMER LIFE INS CO

60,266

0.0

3.1

0.0

0

2

0

5

PROVIDENT LIFE & ACCIDENT INS CO

58,552

0.0

0.0

4.0

0

0

2

6

GREAT W LIFE & ANN INS CO

56,883

0.0

0.0

0.0

0

0

0

7

PRINCIPAL LIFE INS CO

51,845

0.0

0.0

0.0

0

0

0

8

STATE FARM LIFE INS CO

586,259

0.2

0.3

0.2

1

2

1

9

PRIMERICA LIFE INS CO

305,361

0.3

0.7

1.3

1

2

4

10

AMERICAN NATL INS CO

185,588

0.5

1.6

1.6

1

3

3

11

GENWORTH LIFE & ANN INS CO

182,501

0.5

0.5

0.5

1

1

1

12

PROTECTIVE LIFE INS CO

148,529

0.7

0.0

1.9

1

0

3

13

MASSACHUSETTS MUT LIFE INS CO

113,850

0.9

0.0

0.9

1

0

1

14

WEST COAST LIFE INS CO

101,459

1.0

0.9

0.0

1

1

0

15

AXA EQUITABLE LIFE INS CO

98,734

1.0

2.0

4.8

1

2

5

16

PRUDENTIAL INS CO OF AMER

361,836

1.1

0.8

0.5

4

3

2

17

JOHN HANCOCK LIFE INS CO (USA)

162,452

1.2

1.1

1.6

2

2

3

18

GERBER LIFE INS CO

236,076

1.3

0.0

0.0

3

0

0

19

NEW YORK LIFE INS & ANN CORP

78,274

1.3

0.0

0.0

1

0

0

20

WESTERN RESERVE LIFE ASSUR CO OF OH

154,570

1.3

2.0

0.7

2

3

1

21

JACKSON NATL LIFE INS CO*

147,887

1.4

1.8

3.4

2

1

2

22

NEW YORK LIFE INS CO

517,340

1.4

0.6

1.0

7

3

5

23

UNITED OF OMAHA LIFE INS CO

133,575

1.5

3.0

1.6

2

4

2

24

AAA LIFE INS CO

130,699

1.5

0.8

0.9

2

1

1

25

FARMERS NEW WORLD LIFE INS CO

413,671

1.7

1.0

0.7

7

4

3

26

METLIFE INVESTORS USA INS CO

58,977

1.7

2.1

5.2

1

1

2

27

PACIFIC LIFE INS CO

54,142

1.8

10.9

0.0

1

6

0

28

AMERICAN FIDELITY ASSUR CO

51,305

1.9

0.0

0.0

1

0

0

29

UNITED INS CO OF AMER

140,725

2.1

2.1

4.7

3

3

7

30

RIVERSOURCE LIFE INS CO

45,325

2.2

2.2

2.1

1

1

1

31

GLOBE LIFE & ACCIDENT INS CO

181,218

2.2

2.6

6.4

4

5

13

32

METROPOLITAN LIFE INS CO

303,785

2.3

1.2

2.7

7

4

9

33

UNION SECURITY INS CO

43,168

2.3

0.0

2.0

1

0

1

34

TRANSAMERICA LIFE INS CO

213,062

2.3

1.8

1.8

5

4

4

35

AMERICAN GEN LIFE INS CO*

473,165

2.7

1.9

0.3

13

6

1

36

LINCOLN BENEFIT LIFE CO

141,774

2.8

4.4

0.7

4

6

1

37

LINCOLN HERITAGE LIFE INS CO

96,952

3.1

2.3

0.0

3

2

0

38

MIDLAND NATL LIFE INS CO

62,503

3.2

0.0

4.7

2

0

3

39

PRUCO LIFE INS CO

122,191

3.3

0.8

0.0

4

1

0

40

LINCOLN NATL LIFE INS CO

111,558

3.6

3.8

1.0

4

4

1

41

BANNER LIFE INS CO

81,481

3.7

2.7

1.4

3

2

1

42

ALLSTATE LIFE INS CO

97,200

4.1

6.7

6.1

4

7

7

43

LIFE INS CO OF THE SOUTHWEST

47,523

4.2

12.2

2.8

2

5

1

44

AMERICAN INCOME LIFE INS CO

167,570

4.8

3.2

1.4

8

5

2

45

HARTFORD LIFE & ANN INS CO

59,486

5.0

8.2

3.3

3

5

2

46

COLONIAL LIFE & ACCIDENT INS CO

65,871

7.6

0.0

0.0

5

0

0

47

FIDELITY & GUAR LIFE INS CO

76,199

7.9

2.5

7.1

6

2

6

48

MONUMENTAL LIFE INS CO

49,455

8.1

4.0

3.9

4

2

2

49

AVIVA LIFE & ANN CO

64,349

10.9

6.2

3.1

7

4

2

50

CONSECO LIFE INS CO

64,260

12.4

10.1

16.1

8

7

12



Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 mean policies in force. 

Policies In-Force. *Denotes companies that acquired another insurance company ("mergers") with the respective complaint data displayed in calendar year 2012.

Other Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on.  This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Statistical Analysis Division (Statreports@insurance.ca.gov).

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