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Consumers: Individual Life Complaint Composite Page

50 LARGE INDIVIDUAL LIFE INSURERS LICENSED TO CONDUCT BUSINESS IN CALIFORNIA - RATIO FOR COMPLAINT YEARS 2008, 2009 and 2010

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'10 Rank	Company Name	2010 Mean Policies In-Force	Justified Complaint Ratio			Number of Justified Complaints
'10 Rank	Company Name	2010 Mean Policies In-Force	2010	2009	2008	2010	2009	2008
1	GERBER LIFE INS CO	228,974	0.0	0.0	0.0	0	0	0
2	PRUCO LIFE INS CO	116,276	0.0	0.0	0.0	0	0	0
3	WEST COAST LIFE INS CO	109,491	0.0	1.8	0.0	0	2	0
4	USAA LIFE INS CO	103,911	0.0	0.0	0.0	0	0	0
5	GREAT WEST LIFE & ANNUITY INS CO	83,305	0.0	0.0	1.3	0	0	1
6	LINCOLN HERITAGE LIFE INS CO	75,591	0.0	0.0	1.8	0	0	1
7	NEW YORK LIFE INS & ANN CORP	78,198	0.0	2.6	0.0	0	2	0
8	IA AMERICAN LIFE INS CO	33,131	0.0	0.0	0.0	0	0	0
9	COLONIAL LIFE & ACCIDENT INS CO	62,403	0.0	1.6	0.0	0	1	0
10	PRINCIPAL LIFE INS CO	58,197	0.0	1.7	0.0	0	1	0
11	PACIFIC LIFE INS CO	56,071	0.0	0.0	0.0	0	0	0
12	AMERICAN FIDELITY ASSURANCE CO	44,806	0.0	0.0	0.0	0	0	0
13	STATE FARM LIFE INS CO	574,694	0.2	0.2	0.0	1	1	0
14	AMERICAN GEN LIFE INS CO	330,306	0.3	0.9	0.6	1	3	2
15	PRUDENTIAL INS CO OF AMERICA	404,819	0.5	1.2	0.2	2	5	1
16	GENWORTH LIFE & ANNUITY INS CO	188,381	0.5	0.5	0.0	1	1	0
17	WESTERN RESERVE LIFE ASSURANCE CO OF OH	142,828	0.7	2.1	1.4	1	3	2
18	FARMERS NEW WORLD LIFE INS CO	409,488	0.7	0.2	0.0	3	1	0
19	LINCOLN BENEFIT LIFE CO	133,968	0.7	0.8	0.0	1	1	0
20	MASSACHUSETTS MUTUAL LIFE INS CO	111,887	0.9	0.0	0.0	1	0	0
21	AAA LIFE INS CO	109,257	0.9	1.0	1.1	1	1	1
22	LINCOLN NATIONAL LIFE INS CO	101,758	1.0	3.8	0.9	1	4	1
23	NEW YORK LIFE INS CO	508,598	1.0	0.6	0.2	5	3	1
24	NORTHWESTERN MUT LIFE INS CO	283,216	1.1	0.0	0.0	3	0	0
25	PRIMERICA LIFE INS CO	303,481	1.3	0.0	0.6	4	0	2
26	AMERICAN INCOME LIFE INS CO	145,871	1.4	0.7	0.8	2	1	1
27	BANNER LIFE INS CO	71,721	1.4	0.0	0.0	1	0	0
28	AMERICAN GEN LIFE & ACCIDENT INS CO	129,615	1.5	3.1	1.5	2	4	2
29	AMERICAN NATIONAL INS CO	193,327	1.6	0.5	0.5	3	1	1
30	UNITED OF OMAHA LIFE INS CO	127,665	1.6	0.8	0.0	2	1	0
31	JOHN HANCOCK LIFE INS CO (USA)	184,665	1.6	2.1	2.8	3	4	1
32	REASSURE AMERICA LIFE INS CO	113,716	1.8	0.8	0.0	2	1	0
33	TRANSAMERICA LIFE INS CO	221,070	1.8	1.8	0.4	4	4	1
34	PROTECTIVE LIFE INS CO	158,473	1.9	1.8	0.6	3	3	1
35	UNION SECURITY INS CO	49,249	2.0	0.0	1.8	1	0	1
36	RIVERSOURCE LIFE INS CO	47,495	2.1	0.0	4.0	1	0	2
37	METROPOLITAN LIFE INS CO	338,791	2.7	1.1	0.8	9	4	3
38	RELIASTAR LIFE INS CO	104,556	2.9	0.0	0.0	3	0	0
39	AVIVA LIFE & ANNUITY CO	64,401	3.1	6.2	6.3	2	4	4
40	HARTFORD LIFE & ANNUITY INS CO	60,936	3.3	0.0	0.0	2	0	0
41	JACKSON NATIONAL LIFE INS CO	58,766	3.4	1.6	0.0	2	1	0
42	MONUMENTAL LIFE INS CO	51,348	3.9	2.0	0.0	2	1	0
43	PROVIDENT LIFE & ACCIDENT INS CO	50,056	4.0	0.0	0.0	2	0	0
44	MIDLAND NATIONAL LIFE INS CO	63,908	4.7	4.6	0.0	3	3	0
45	UNITED INS CO OF AMERICA	147,696	4.7	3.3	0.6	6	5	1
46	AXA EQUITABLE LIFE INS CO	105,116	4.8	3.7	0.9	5	4	1
47	ALLSTATE LIFE INS CO	114,050	6.1	1.6	1.5	7	2	2
48	GLOBE LIFE & ACCIDENT INS CO	202,981	6.4	0.5	1.3	13	1	3
49	FIDELITY & GUARANTY LIFE INS CO	84,472	7.1	8.6	4.0	6	8	4
50	CONSECO LIFE INS CO	74,396	16.1	15.2	3.6	12	12	3

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 mean policies in force.

Other Composite Reports:

If the company does not appear on the composite report, please do the following:

Go to Company Profile.
Type in the company's name in the field provided and select "Get Company".
Select the company that you want information on. This will take you to the company's profile.
On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Statistical Analysis Division (Dairyn.Valencia@insurance.ca.gov).

To return to the Consumer Complaint Study main web page: Complaint Study Overview