Home
Skip to Content HomeCheck License StatusRequest for AssistanceContact Us
Welcome to the California Department of Insurance
Site tools
Decrease font size Increase font size Site map Help Print-friendly version
CONSUMERS: Homeowners Complaint Composite Page

 

'08 Rank

Company Name

2008 Approx. Exposure Count

Justified Complaint Ratio

Number of Justified Complaints

2008

2007

2006

2008

2007

2006

1

USAA

221,032

0.0

0.5

1.9

0

1

4

2

LIBERTY MUT FIRE INS CO

173,183

0.0

2.4

2.5

0

4

4

3

AMERICAN MODERN HOME INS CO

105,192

0.0

4.0

1.4

0

4

1

4

CALIFORNIA CAPITAL INS CO

75,051

0.0

1.3

3.8

0

1

3

5

KEMPER INDEPENDENCE INS CO

66,735

0.0

1.5

1.5

0

1

1

6

RESIDENCE MUT INS CO

64,925

0.0

0.0

0.0

0

0

0

7

FIRST NATL INS CO OF AMER

62,049

0.0

2.1

0.0

0

1

0

8

CIVIL SERV EMPLOYEES INS CO

37,591

0.0

2.5

2.3

0

1

1

9

ENCOMPASS INS CO

33,920

0.0

0.0

2.6

0

0

1

10

AMERICAN BANKERS INS CO OF FL

33,575

0.0

0.0

0.0

0

0

0

11

IDS PROP CAS INS CO

28,161

0.0

0.0

0.0

0

0

0

12

NATIONWIDE INS CO OF AMER

23,906

0.0

0.0

0.0

0

0

0

13

FIRST AMER PROP & CAS INS CO

22,746

0.0

0.0

0.0

0

0

0

14

USAA CAS INS CO

177,158

0.6

0.0

0.6

1

0

1

15

TRAVELERS PROP CAS INS CO

119,002

0.8

3.1

3.4

1

4

4

16

CALIFORNIA STATE AUTO ASSN INTER INS

472,127

0.8

1.5

2.4

4

7

11

17

STATE FARM GENERAL INS CO

1,763,989

1.0

0.4

0.5

17

6

9

18

MERCURY CAS CO

287,142

1.0

0.7

2.6

3

2

7

19

INTERINS EXCH OF THE AUTOMOBILE CLUB

456,599

1.1

2.0

1.7

5

9

7

20

AMCO INS CO

240,404

1.2

0.9

0.5

3

2

1

21

FOREMOST INS CO

141,821

1.4

0.7

2.3

2

1

3

22

SAFECO INS CO OF IL

65,984

1.5

0.0

1.6

1

0

1

23

FIRE INS EXCH

1,129,927

1.7

2.3

3.3

19

28

46

24

HARTFORD CAS INS CO

59,342

1.7

5.1

1.9

1

3

1

25

FIRST AMER SPECILATY INS CO

114,044

1.8

0.0

0.0

2

0

0

26

SAFECO INS CO OF AMER

169,196

1.8

2.0

1.4

3

3

2

27

ALLIED PROP & CAS INS CO

104,105

1.9

1.9

3.1

2

2

3

28

PACIFIC SPECIALTY INS CO

99,353

2.0

2.2

2.0

2

2

2

29

CALIFORNIA CAS IND EXCH

47,214

2.1

2.1

4.3

1

1

1

30

ALLSTATE INS CO

981,792

2.1

2.1

2.3

21

22

25

31

NEIGHBORHOOD SPIRIT PROP & CAS CO

45,562

2.2

1.9

3.5

1

1

2

32

CENTURY NATL INS CO

126,309

2.4

0.7

2.5

3

1

4

33

MERITPLAN INS CO

41,420

2.4

2.3

2.5

1

1

1

34

FARMERS INS EXCH

103,995

2.9

2.7

4.8

3

3

6

35

STANDARD FIRE INS CO

31,111

3.2

2.5

2.6

1

1

1

36

WAWANESA GENERAL INS CO

30,727

3.3

0.0

0.0

1

0

0

37

BALBOA INS CO

58,283

3.4

10.0

5.9

2

7

5

38

MID CENTURY INS CO

316,170

3.5

3.5

5.5

11

10

1

39

HARTFORD UNDERWRITERS INS CO

85,122

3.5

6.0

3.8

3

5

3

40

ASSOCIATED IND CORP

28,214

3.5

6.2

5.8

1

2

2

41

FIREMANS FUND INS CO

46,536

4.3

6.3

6.2

2

3

3

42

FOREMOST PROP & CAS INS CO

22,677

4.4

4.4

0.0

1

1

0

43

AMICA MUT INS CO

19,795

5.1

0.0

5.5

1

0

1

44

FIDELITY NATL INS CO

56,518

5.3

3.0

6.2

3

2

4

45

AMERICAN RELIABLE INS CO

51,557

5.8

4.0

4.4

3

2

2

46

AMERICAN SECURITY INS CO

70,512

7.1

1.5

1.7

5

1

1

47

NEW HAMPSHIRE INS CO

13,231

7.6

6.9

5.2

1

1

1

48

TRAVELERS COMMERCIAL INS CO

51,823

7.7

0.0

0.0

4

0

0

49

NEWPORT INS CO

58,690

10.2

5.7

8.4

6

3

4

50

HOMESITE INS CO OF CA

28,086

14.2

12.2

16.7

4

3

4

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.

View in PDF format (Adobe Acrobat Reader is required)

Don't have Adobe Acrobat Reader? (click here to download)

Complaint Study Introduction

Life Study

Automobile Study