separator
Skip to Contentseparator HomeseparatorCheck License StatussepartorContact UssepartorRequest for Assistance
Welcome to the California Department of Insurance
Site tools
Decrease font size Increase font size Site map Help Print-friendly version
CONSUMERS: AUTOMOBILE COMPLAINT COMPOSITE PAGE
50 Large Automobile Insurers Licensed to Conduct Business in California - Ratio for Complaint Years 2012, 2011, 2010

The Automobile Complaint Composite report is also available in PDF format which prints the report on one page.  If you do not have an Acrobat Reader, visit our Free Document Readers page.


Rank
(2012)

Company Name

2012 Approx.

Exposure Count

Justified Complaint Ratio

Number of Justified Complaints

2012

2011

2010

2012

2011

2010

1

CALIFORNIA AUTOMOBILE INS CO

141,195

0.0

0.0

0.0

0

0

0

2

ESSENTIA INS CO

73,641

0.0

0.0

0.0

0

0

0

3

GARRISON PROP & CAS INS CO

69,969

0.0

5.7

5.8

0

3

2

4

GEICO IND CO

388,024

0.3

0.6

1.7

1

2

6

5

ALLIED PROP & CAS INS CO

146,349

0.7

0.7

0.0

1

1

0

6

WAWANESA GEN INS CO

460,205

0.9

0.5

0.5

4

2

2

7

USAA CAS INS CO

423,824

0.9

0.7

2.2

4

3

9

8

PROGRESSIVE DIRECT INS CO

104,943

1.0

1.1

1.3

1

1

1

9

FOREMOST INS CO GRAND RAPIDS MI

87,131

1.1

1.2

1.2

1

1

1

10

UNITED SERV AUTOMOBILE ASSN

428,168

1.2

1.6

2.8

5

7

12

11

AMCO INS CO

273,378

1.5

2.5

2.1

4

7

6

12

PROGRESSIVE CHOICE INS CO

399,820

1.5

2.6

2.3

6

11

9

13

CALIFORNIA CAS IND EXCH

128,103

1.6

1.6

2.3

2

2

3

14

INTERINS EXCH OF THE AUTOMOBILE CLUB

2,039,626

1.6

1.1

0.7

32

21

14

15

MERCURY INS CO

1,554,210

1.6

0.7

0.8

25

11

12

16

MERCURY CAS CO

182,272

1.6

0.0

0.8

3

0

2

17

GOVERNMENT EMPLOYEES INS CO

294,745

1.7

1.1

1.1

5

3

3

18

GEICO GEN INS CO

780,678

1.8

0.9

0.9

14

6

6

19

STATE FARM MUT AUTO INS CO

3,467,056

2.0

1.4

0.7

71

46

24

20

MID CENTURY INS CO

1,119,982

2.1

2.2

2.6

23

30

37

21

CSAA INS EXCH

1,692,894

2.3

1.1

1.2

39

18

20

22

ALLSTATE INS CO

383,394

2.3

1.2

3.0

9

5

13

23

ALLSTATE IND CO

1,584,329

2.4

1.5

2.8

38

24

46

24

PROGRESSIVE WEST INS CO

395,821

2.5

1.6

1.6

10

6

5

25

FARMERS INS EXCH

885,427

2.6

2.3

2.0

23

15

12

26

ESURANCE PROP & CAS INS CO

183,653

2.7

1.7

2.3

5

3

4

27

STANDARD FIRE INS CO

200,041

3.0

2.0

1.1

6

4

2

28

ALLIANCE UNITED INS CO

332,120

3.6

2.6

4.7

12

7

11

29

SAFECO INS CO OF AMER

330,281

3.6

2.0

2.7

12

6

8

30

VIKING INS CO OF WI

267,751

3.7

4.2

4.8

10

11

13

31

IDS PROP CAS INS CO

259,049

3.9

2.9

3.5

10

7

8

32

GEICO CAS CO

128,231

3.9

1.5

1.6

5

2

2

33

FINANCIAL IND CO

175,735

4.0

4.4

7.0

7

9

16

34

INFINITY INS CO

869,559

4.0

3.5

1.8

35

28

13

35

INTEGON NATL INS CO

67,417

4.4

0.0

0.0

3

0

0

36

LOYA CAS INS CO

222,534

4.5

2.4

5.4

10

5

11

37

CALIFORNIA CAPITAL INS CO

65,392

4.6

1.6

1.7

3

1

1

38

COAST NATL INS CO

453,121

5.1

7.4

3.5

23

34

12

39

EXPLORER INS CO

108,155

5.5

6.4

4.1

6

10

9

40

ACCESS INS CO

485,071

6.0

4.4

3.4

29

22

14

41

HARTFORD UNDERWRITERS INS CO

199,164

6.0

1.0

5.9

12

2

12

42

LIBERTY MUT FIRE INS CO

394,545

6.1

3.9

0.8

24

15

3

43

NATIONAL GEN INS CO

109,914

6.4

6.7

2.2

7

8

3

44

21ST CENTURY INS CO

753,369

6.5

5.9

3.2

49

48

28

45

METROPOLITAN DRT PROP & CAS INS CO

150,419

7.3

5.4

3.8

11

8

5

46

COMPANION PROP & CAS INS CO

137,375

8.7

0.0

new

12

0

0

47

ANCHOR GEN INS CO

109,931

9.1

4.4

2.2

10

6

3

48

NATIONWIDE INS CO OF AMER

122,531

9.8

4.8

6.0

12

6

8

49

COMMERCE W INS CO

174,527

13.8

9.0

5.6

24

22

11

50

VICTORIA FIRE & CAS CO 

96,327

15.6

11.8

9.2

15

12

11



Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures. Exposures include motorcycles and motor homes.

Other Complaint Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on.  This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Statistical Analysis Division (Statreports@insurance.ca.gov).

Back to Top

To return to the Consumer Complaint Study main web page: Complaint Study Overview

 

separator