07 Rank

Company Name

2007 Approx. Exposure Count

Justified Complaint Ratio

Number of Justified Complaints

2007

2006

2005

2007

2006

2005

1

KEMPER INDEPENDENCE INS. CO.

68,207

0.0

3.0

3.2

0

2

2

2

AMCO INS. CO.

178,629

0.6

2.1

1.6

1

3

2

3

WAWANESA GENERAL INS. CO.

316,937

0.6

0.7

0.7

2

2

2

4

INTERINS. EXCHANGE OF THE AUTOMOBILE CLUB OF SO. CALIF.

2,028,714

0.7

1.4

1.6

14

28

31

5

CALIF. STATE AUTOMOBILE ASSOCIATION INTER-INS. BUREAU

1,751,970

0.9

1.5

2.4

16

27

43

6

STATE FARM MUTUAL AUTOMOBILE INS. CO.

3,048,850

0.9

1.2

1.6

28

36

45

7

ALLSTATE INDEMNITY CO.

1,539,171

1.0

1.4

1.8

16

20

24

8

CALIF. AUTOMOBILE INS. CO.

167,887

1.2

2.4

3.4

2

4

5

9

USAA CASUALTY INS. CO.

400,258

1.5

1.6

0.8

6

6

3

10

MERCURY INS. CO.

1,594,069

1.8

2.2

2.7

28

34

40

11

ENCOMPASS INS. CO.

56,065

1.8

3.2

0.0

1

2

0

12

VIKING INS. CO. OF WISCONSIN

245,861

2.0

1.8

4.1

5

4

10

13

PROGRESSIVE WEST INS. CO.

340,994

2.1

2.0

5.6

7

6

14

14

UNITED SERVICES AUTOMOBILE ASSOCIATION

434,771

2.1

1.2

1.9

9

5

8

15

21ST CENTURY INS. CO.

1,190,654

2.1

2.4

3.6

25

30

51

16

ALLSTATE INS. CO.

503,793

2.2

2.2

3.1

11

12

18

17

LIBERTY MUTUAL FIRE INS. CO.

312,059

2.6

2.4

2.7

8

7

7

18

STANDARD FIRE INS. CO. (THE)

116,394

2.6

5.1

11.8

3

5

11

19

PROGRESSIVE CHOICE INS. CO.

307,475

2.6

2.8

3.9

8

7

8

20

MERCURY CASUALTY CO.

373,002

2.7

2.7

4.9

10

11

21

21

NATIONWIDE MUTUAL INS. CO.

67,939

2.9

6.1

7.4

2

6

8

22

GEICO GENERAL INS. CO.

406,478

3.2

4.9

4.1

13

18

13

23

MID-CENTURY INS. CO.

921,734

3.4

6.6

5.8

31

26

1

24

CALIF. CASUALTY INDEMNITY EXCHANGE (THE)

143,424

3.5

0.7

1.9

5

1

3

25

PERMANENT GENERAL ASSURANCE CORPORATION

84,250

3.6

3.7

5.0

3

3

4

26

ALLIANCE UNITED INS. CO.

82,475

3.6

0.0

0.0

3

0

0

27

GEICO INDEMNITY CO.

185,820

3.8

6.6

0.0

7

9

5

28

FARMERS INS. EXCHANGE

1,170,085

4.0

4.0

4.9

47

65

95

29

GOVERNMENT EMPLOYEES INS. CO.

215,621

4.2

4.8

4.0

9

10

8

30

AMEX ASSURANCE CO.

96,707

5.2

3.8

4.8

5

7

8

31

METROPOLITAN DIRECT PROPERTY AND CASUALTY INS. CO.

107,729

5.6

9.6

4.1

6

10

4

32

GRANITE STATE INS. CO.

480,452

5.6

10.1

16.2

27

33

40

33

NATIONAL GENERAL INS. CO.

195,004

5.6

4.9

4.9

11

10

10

34

HARTFORD UNDERWRITERS INS. CO.

212,557

5.6

6.5

9.0

12

13

17

35

ALLIED PROPERTY AND CASUALTY INS. CO.

116,728

6.0

1.7

5.4

7

2

6

36

HARTFORD CASUALTY INS. CO.

98,013

6.1

6.0

5.8

6

5

4

37

VICTORIA FIRE & CASUALTY CO.

78,655

6.4

5.1

0.0

5

1

0

38

SAFECO INS. CO. OF AMERICA

298,668

6.4

10.5

9.7

19

16

15

39

EXPLORER INS. CO.

92,573

6.5

2.5

2.5

6

2

1

40

ESURANCE PROPERTY AND CASUALTY INS. CO.

161,815

6.8

7.3

8.4

11

7

5

41

INFINITY INS. CO.

716,634

7.1

10.2

14.1

51

58

73

42

FINANCIAL INDEMNITY CO.

97,708

7.2

8.1

15.3

7

7

15

43

WESTERN UNITED INS. CO.

81,691

7.3

7.4

6.5

6

7

7

44

COAST NATIONAL INS. CO.

244,279

7.4

6.1

9.1

18

17

31

45

QBE INS. CORPORATION

107,437

7.4

4.8

5.1

8

4

4

46

WESTERN GENERAL INS. CO.

51,692

7.7

8.9

5.0

4

3

2

47

GEICO CASUALTY CO.

65,912

9.1

6.9

13.2

6

3

5

48

AMERICAN INTERNATIONAL INS. CO. OF CALIF., INC.

116,721

10.3

34.7

18.1

12

25

18

49

HUDSON INS. CO.

54,359

14.7

5.6

11.0

8

9

15

50

LINCOLN GENERAL INS. CO.

73,720

17.6

19.9

44.2

13

19

29